Note: This article refers to purchases made directly through our website, https://myfamio.com/. If you subscribed from the App Store or Google Play Market, check this guide.
Paid for the program, but the app prompts you to subscribe again? Here are two typical reasons for that:
- You're not logged into the account associated with the purchase and are using a free account instead.
- Your subscription has already expired.
So, if you have an active premium plan, but you've faced such an issue, here's how you can resolve it:
1. Re-install the app
2. Once you install Famio, tap Log In:
3. On the following screen, choose again to log into your account as an existing user:
4. Log into your account using the same credentials you used during the registration.
Don’t remember your password? See here: Reset password.
Getting a "User not found" error? Check this article: I paid but didn't receive the program.