Note: This article refers to subscriptions made through the App Store/Google Play Market. If you subscribed directly from our website https://myfamio.com/, see this guide.
There are two reasons why Famio may not recognize your App Store/Google Play purchase:
- Your subscription is inactive
- You are using an incorrect Apple ID/Google account
Once you verify your subscription is active and your current billing period is paid for, follow the guides below.
For App Store purchases
Make sure you use the same Apple ID, for which the purchase was made, and press the Restore button on the subscription screen:
For Google Play purchases
- Check you're logged into the Google account, for which the Famio subscription is listed.
- Re-install Famio from the same Google Play account.
Usually, the Premium purchase is recognized automatically when the app is installed from the correct Google Pay account.