Main points:
- If you subscribed through Apple or Google, the refund request will be processed by these platforms in accordance with their policy. We cannot technically approve declined refunds or speed up resolution.
- If you subscribed through Apple/ Google, make sure you request a refund from the account associated with the purchase.
App Store purchases
When you subscribe to an app through the App Store, the subscription gets linked to your Apple ID and can be managed there. Here's how to request a refund from Apple: https://support.apple.com/en-us/118223.
Google Play purchases
The subscription is associated with your Google Play account. Request a refund directly from Google: https://support.google.com/googleplay/workflow/9813244?hl=en.
Purchases made on the Famio website
If you subscribed from our website https://myfamio.com/, the subscriptions are generally non-refundable according to our Terms of Use. If you believe you possess certain refund rights according to your local regulations, contact our support team.